Here you'll find a clear, straightforward explanation of how LuckyWins collects your personal information, why it is stored, and how it is kept secure. Take a moment to read through it.
What This Policy Covers
Six core principles that guide how we handle your information
LuckyWins does not sell your personal information to advertisers or third parties. Your name, mobile number, or betting history — none of it leaves our hands.
All your data is protected with 256-bit SSL/TLS encryption. Information stored on our servers is also separately encrypted — even if intercepted, it cannot be read.
LuckyWins only collects information that is genuinely needed to provide our services. Asking for unnecessary personal data goes against our policy — we simply don't do it.
Only staff members who genuinely need access to your data for their work can view it. Every access is logged and regularly audited.
You will always be notified about any data collection or changes in plain, straightforward language. Nothing is buried in complex legal wording.
You may request that your personal information be deleted. LuckyWins will comply unless there is a legal obligation to retain it.
Please read carefully: By creating an account or using the platform, you agree to this Privacy Policy. If you have any questions, Help Centre Contact Us.
This Privacy Policy applies to all users of the LuckyWins (luckywins.express) platform. It explains what information we collect, how we use it, and the measures we take to keep your data safe.
LuckyWins follows international data protection standards. We believe privacy is a fundamental right, not just a legal obligation — which is why this policy is written in language that is as simple and clear as possible.
This policy applies solely to the luckywins.express website and the LuckyWins mobile app. Any third-party websites or services are governed by their own privacy policies.
LuckyWins collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.
| Type of Information | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, and national ID number | During Registration & KYC Verification |
| Contact Information | Mobile Number, Email Address | At the Time of Registration |
| Financial Information | BKash/Nagad number, bank account | When adding a payment method |
| Transaction Information | Deposit, withdrawal, and betting history | Automatic at Every Step |
| Device & Connection Information | IP address, browser type, operating system | When Accessing the Platform |
| Location Data | Approximate city or region (IP-based) | Automatically at Login |
LuckyWins never stores your mobile banking PIN, bank password, or card number. These details are processed directly through the payment gateway.
LuckyWins uses your information only for the purposes listed below:
LuckyWins uses cookies on its website. Cookies are small data files stored in your browser. They are used to improve your experience and ensure the platform functions correctly.
Cookies can be deleted or blocked through your browser settings. However, some platform features may not function properly as a result. LuckyWins does not use third-party advertising cookies.
LuckyWins may share your information with third parties in limited circumstances, and never for commercial purposes.
All companies we share data with are bound by confidentiality agreements with LuckyWins. They are not permitted to use that information for their own purposes.
LuckyWins retains your information for a set period of time, depending on the type of data and applicable legal requirements.
If you request account closure, all marketing-related data is deleted immediately. Only information subject to legal obligations is retained for the required period.
As a LuckyWins member, you have several rights regarding your personal data. These are outlined in detail below:
You can find out what information we hold about you by logging into your account or submitting a request to our support team.
If any of your information is incorrect, you can request a correction. Our support team will get it sorted as quickly as possible.
Unless required by law, your data will be deleted upon request. Once an account is closed, marketing data is removed immediately.
You can object to your information being used for specific purposes — for example, to opt out of marketing emails or SMS messages.
You can request an export of your data in a common format, such as CSV.
To exercise these rights support@luckywins.express-or reach us via live chat. Requests are typically responded to within 30 days.
LuckyWins strictly prohibits anyone under 18 from registering or participating. We do not knowingly collect any information from minors.
If a parent or guardian suspects their child is using LuckyWins, please contact support@luckywins.express immediately. We will take prompt action.
LuckyWins may update this Privacy Policy from time to time. For any significant changes, members will be notified by email or platform notification at least 7 days before the changes take effect.
Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes, you have the option to close your account.
The "Last Updated" date at the top of the page is always kept current. If you'd like to view a previous version, please contact support.
For any questions, data requests, or complaints regarding this Privacy Policy, please reach out through any of the channels below:
Data requests are typically responded to within 7 business days. Complex cases may take up to 30 days — in which case, you will be informed in advance.
Before joining an online betting platform, many people ask — will my information be safe? That's a completely valid concern, and LuckyWins takes it seriously. There's a difference between writing a policy and actually following it. LuckyWins aims to do both.
One thing needs to be said upfront: LuckyWins will never ask for your mobile banking PIN or password. If anyone contacts you claiming to be from LuckyWins and asks for this information — that is fraud. Our support team will never ask for your PIN or password directly. If you ever encounter this, report it to us immediately.
Your betting history is sensitive information. LuckyWins keeps it completely confidential. How much you've wagered, what you've won or lost — none of this will be accessible to your family, acquaintances, or anyone else through LuckyWins. The only exception is a lawful order from legal authorities, which any platform anywhere in the world is required to comply with.
The cookies stored on your device are there primarily for your convenience. Remembering your settings between sessions, keeping your preferred language — none of that would be possible without cookies. That said, LuckyWins does not use advertising tracking cookies. So browsing cricket betting on LuckyWins won't follow you around as ads on other websites.
A word on IP address logging. LuckyWins uses IP addresses for two main reasons — to detect multiple accounts and to flag unusual login activity. For example, if you always log in from Dhaka and your account suddenly shows a login from abroad, LuckyWins will catch it and notify you if necessary. This is purely for your protection.
One final note: LuckyWins' privacy policy is a living document. Technology changes, laws change, and user needs change — this policy will be updated accordingly. But the core principle will never change: your data belongs to you, and LuckyWins takes full responsibility for protecting that trust.
Straight answers, no jargon
Your data is secure at LuckyWins, payments are safe, and the experience is fully in Bangla. Get started today.
Contact: support@luckywins.express